{"xsrfToken":"bcc5b1aeb6d02c719c3e63254891a363725b69e6_lout","branding":{"id":"1","key":"isd","name":"Student IT Service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/29","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00995a","headerLinkHoverBGColor":"#00995a","headerBadgeColor":"#00995a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":" HackerU Help Center / HackerU מרכז התמיכה ","sharedPortalName":"HackerU Portal Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":" HackerU Help Center / HackerU מרכז התמיכה ","sharedPortalName":"HackerU Portal Service","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7d69ff","helpCenterTitleColor":"#7d69ff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9d998805-cca8-4b80-aebc-a879e45eee62/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3OGIxNGE2OS01YTdlLTQ0NGQtOTdmNy03NjI4MjE0NGRmYjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkOTk4ODA1LWNjYTgtNGI4MC1hZWJjLWE4NzllNDVlZWU2MiI6WyJyZWFkIl19LCJleHAiOjE3MTM1NTE3NjYsIm5iZiI6MTcxMzU1MTE2Nn0.Y53bEq2Ni2A-49cPFJfmK5bamPeq-_-37LbBVMJ3ajM&client=78b14a69-5a7e-444d-97f7-76282144dfb1&height=300&mode=fit","bannerMediaApiFileId":"9d998805-cca8-4b80-aebc-a879e45eee62","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"isd","projectId":10000,"serviceDeskId":1,"name":"Student IT Service","description":"<p>.ברוך הבא! צוות השירות הטכני זמין לשירותך , ניתן להעלות בקשות לפנייה מהאופציות המוצעות</p>\n<p>Welcome! You can raise a IT service desk request from the option s provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"347","name":"Get a guest Wi-Fi account","descriptionHtml":"","callToAction":"Get a guest Wi-Fi account","introHtml":"","icon":10474,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[55],"key":""},{"id":"361","name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","introHtml":"","icon":10466,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[56],"key":""},{"id":"353","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"","icon":10466,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[55],"key":""},{"id":"348","name":"Hackampus פניות בנושא","descriptionHtml":"","callToAction":"Hackampus פניות בנושא","introHtml":"","icon":10476,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[55],"key":""},{"id":"346","name":"Hackampus-בעיית חיבור ל","descriptionHtml":"","callToAction":"Hackampus-בעיית חיבור ל","introHtml":"","icon":10476,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[54],"key":""},{"id":"358","name":"Hackampus-בעיית חיבור ל","descriptionHtml":"","callToAction":"Hackampus-בעיית חיבור ל","introHtml":"","icon":10476,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[9],"key":""},{"id":"362","name":"Login Problem to Hackampus","descriptionHtml":"","callToAction":"Login Problem to Hackampus","introHtml":"","icon":10479,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[56],"key":""},{"id":"349","name":"Priza-בעיות התחברות ל","descriptionHtml":"","callToAction":"Priza-בעיות התחברות ל","introHtml":"","icon":10545,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[55],"key":""},{"id":"345","name":"RDP בעיית חיבור","descriptionHtml":"<p><b><a href=\"https://hackeruit.atlassian.net/wiki/spaces/HISD/pages/1034551300/RDP\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">לחץ כאן</a> ?RDP-יש לך בעיה בחיבור</b></p>","callToAction":"RDP בעיית חיבור","introHtml":"<p><b>.קריאה זו הינה רלוונטית לסטודנטים בעלי חיבור מוכן שנתקלו במספר בעיות</b><br> <b>.מתבצעת מול רכזת הלימודים RDP האופציה לחיבור</b></p>","icon":10467,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[54],"key":""},{"id":"350","name":"RDP בעיית חיבור","descriptionHtml":"","callToAction":"RDP בעיית חיבור","introHtml":"","icon":10467,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[55],"key":""},{"id":"357","name":"RDP בעיית חיבור","descriptionHtml":"<p><b><a href=\"https://hackeruit.atlassian.net/wiki/spaces/HISD/pages/1034551300/RDP\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">לחץ כאן</a> ?RDP-יש לך בעיה בחיבור</b></p>","callToAction":"RDP בעיית חיבור","introHtml":"<p><b>.קריאה זו הינה רלוונטית לסטודנטים בעלי חיבור מוכן שנתקלו במספר בעיות</b><br> <b>.אפשרית בשעות השיעור בלבד RDP האופציה לחיבור</b></p>","icon":10467,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[9],"key":""},{"id":"360","name":"TDX Arena - Cywar","descriptionHtml":"<p><b>Cywar היי שלום, איננו נותנים תמיכה לאתר ה</b> <br> ---------------------------------------------------------</p>\n<p>כיוון שאיננו נותנים תמיכה לאתר זה, <br> Cywar-בבקשה עבור לקישור הנוכחי בכדי לקבל מענה באתר ה<br> <a href=\"https://hackeruit.atlassian.net/wiki/spaces/HISD/pages/1030258689/Cywar+Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">לחץ כאן</a></p>\n<p>IT-תודה והמשך יום טוב צוות ה</p>","callToAction":"TDX Arena - Cywar","introHtml":"","icon":10503,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[9],"key":""},{"id":"356","name":"Zoom-בעיות ב","descriptionHtml":"","callToAction":"Zoom-בעיות ב","introHtml":"","icon":10567,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[9],"key":""},{"id":"352","name":"Zoom-בעיות ב","descriptionHtml":"","callToAction":"Zoom-בעיות ב","introHtml":"","icon":10567,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[55],"key":""},{"id":"344","name":"Zoom-בעיות ב","descriptionHtml":"","callToAction":"Zoom-בעיות ב","introHtml":"","icon":10567,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[54],"key":""},{"id":"359","name":"בעיה בהעלאת משימה","descriptionHtml":"","callToAction":"בעיה בהעלאת משימה","introHtml":"","icon":10473,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[9],"key":""},{"id":"342","name":"בעיות התקנה","descriptionHtml":"","callToAction":"בעיות התקנה","introHtml":"","icon":10472,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[54],"key":""},{"id":"343","name":"בעיית הקלטות","descriptionHtml":"","callToAction":"בעיית הקלטות","introHtml":"","icon":10468,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[54],"key":""},{"id":"354","name":"בעיית הקלטות","descriptionHtml":"","callToAction":"בעיית הקלטות","introHtml":"","icon":10468,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[9],"key":""},{"id":"351","name":"תוכנות לכתות","descriptionHtml":"","callToAction":"תוכנות לכתות","introHtml":"<p><b>בהתראה של שבועיים לכל הפחות</b></p>","icon":10469,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[55],"key":""},{"id":"65","name":"Access to a network drive from home / גישה לכונן רשת מהבית","descriptionHtml":"","callToAction":"Access to a network drive from home / גישה לכונן רשת מהבית","introHtml":"","icon":10510,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"69","name":"Adobe","descriptionHtml":"","callToAction":"Adobe","introHtml":"<p>Problem with Adobe softwares or connection students to licenses / או חיבור סטודנטים לרשיון Adobe בעיות בתוכנות</p>","icon":10594,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"133","name":"Beyond system / מערכת ביונד","descriptionHtml":"","callToAction":"Beyond system / מערכת ביונד","introHtml":"","icon":10550,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"57","name":"Bug report on Hackampus / Hackampus-דיווח על תקלה ב","descriptionHtml":"","callToAction":"Bug report on Hackampus / Hackampus-דיווח על תקלה ב","introHtml":"","icon":10476,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"56","name":"Bug report on Hackampus / Hackampus-דיווח על תקלה ב","descriptionHtml":"","callToAction":"Bug report on Hackampus / Hackampus-דיווח על תקלה ב","introHtml":"","icon":10476,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"55","name":"Bug report on Hackampus / Hackampus-דיווח על תקלה ב","descriptionHtml":"","callToAction":"Bug report on Hackampus / Hackampus-דיווח על תקלה ב","introHtml":"","icon":10476,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"40","name":"Change request to the employee / בקשת שינוי לעובד","descriptionHtml":"","callToAction":"Change request to the employee / בקשת שינוי לעובד","introHtml":"","icon":10499,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"88","name":"CRM/Priza פניות בנושא","descriptionHtml":"","callToAction":"CRM/Priza פניות בנושא","introHtml":"","icon":10483,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"132","name":"Email issues","descriptionHtml":"","callToAction":"Email issues","introHtml":"<p>Example: Can't release mail address from spam filter</p>","icon":10619,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[],"key":""},{"id":"64","name":"Employee Termination / סיום העסקה","descriptionHtml":"","callToAction":"Employee Termination / סיום העסקה","introHtml":"","icon":10518,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"41","name":"Hardware / חומרה","descriptionHtml":"<p><b>For a new hardware, you need to open a procurement request-<a href=\"https://forms.sogomatic.com/hackeru/pdf/%d7%98%d7%95%d7%a4%d7%a1-%d7%91%d7%a7%d7%a9%d7%94-%d7%9c%d7%94%d7%96%d7%9e%d7%a0%d7%aa-%d7%a8%d7%9b%d7%a9-%d7%93%d7%a8%d7%99%d7%a9%d7%aa-%d7%a8%d7%9b%d7%a9/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Link to request procurement</a></b></p>","callToAction":"Hardware / חומרה","introHtml":"<p>For example, a new mouse or monitor / לדוגמא, עכבר או מסך</p>","icon":10550,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"46","name":"Hardware for classes / חומרה לכתות","descriptionHtml":"","callToAction":"Hardware for classes / חומרה לכתות","introHtml":"<p>For example, a new mouse or monitor / לדוגמא, עכבר או מסך</p>","icon":10550,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"66","name":"Installations / התקנות","descriptionHtml":"","callToAction":"Installations / התקנות","introHtml":"","icon":10469,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"136","name":"Netsuite","descriptionHtml":"","callToAction":"Netsuite","introHtml":"","icon":10622,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[],"key":""},{"id":"45","name":"New account in system / משתמש חדש למערכת","descriptionHtml":"<p>משתמשים למערכות יפתחו עד 3 ימים לפני תחילת העבודה של העובד או עד 7 ימי עסקים מרגע פתיחת הקריאה לטובת צמצום עלויות, זמן טיפול פניה בנושא עובד חדש עד 7 ימי עסקים</p>","callToAction":"New account in system / משתמש חדש למערכת","introHtml":"<p>Create a account for HackerU systems / HackerU יצירת משתמש חדש למערכות</p>","icon":10517,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"48","name":"Online meetings / מפגשי אונליין","descriptionHtml":"","callToAction":"Online meetings / מפגשי אונליין","introHtml":"","icon":10470,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"61","name":"Other / אחר","descriptionHtml":"","callToAction":"Other / אחר","introHtml":"","icon":10466,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"62","name":"Other / אחר","descriptionHtml":"","callToAction":"Other / אחר","introHtml":"","icon":10466,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"43","name":"Passwords reset / איפוס סיסמאות","descriptionHtml":"","callToAction":"Passwords reset / איפוס סיסמאות","introHtml":"","icon":10504,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"60","name":"Problem connecting to Hackampus / Hackampus-בעיות התחברות ל","descriptionHtml":"","callToAction":"Problem connecting to Hackampus / Hackampus-בעיות התחברות ל","introHtml":"","icon":10478,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"58","name":"Problem connecting to Hackampus / Hackampus-בעיות התחברות ל","descriptionHtml":"","callToAction":"Problem connecting to Hackampus / Hackampus-בעיות התחברות ל","introHtml":"","icon":10478,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"59","name":"Problem connecting to Hackampus / Hackampus-בעיות התחברות ל","descriptionHtml":"","callToAction":"Problem connecting to Hackampus / Hackampus-בעיות התחברות ל","introHtml":"","icon":10478,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"54","name":"RDP Connection problem / RDP בעיית חיבור","descriptionHtml":"<p><b><a href=\"https://www.hackampus.com/book/371/chapter/2416/subject/6740\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">לחץ כאן</a> ?RDP-יש לך בעיה בחיבור</b></p>","callToAction":"RDP Connection problem / RDP בעיית חיבור","introHtml":"<p><b>.אפשרית בשעות השיעור בלבד RDP האופציה לחיבור</b></p>","icon":10467,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"49","name":"RDP Connection problem / למרצים RDP בעיית חיבור","descriptionHtml":"<p><b>השירות פעיל בשעות השיעור בלבד</b></p>","callToAction":"RDP Connection problem / למרצים RDP בעיית חיבור","introHtml":"","icon":10467,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"53","name":"Records problem / בעיית הקלטות","descriptionHtml":"<p>לא יודע איך לצפות בהקלטה? <a href=\"https://www.hackampus.com/book/371/chapter/2415/subject/6730\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">לחץ כאן</a></p>","callToAction":"Records problem / בעיית הקלטות","introHtml":"","icon":10468,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"83","name":"Request to connect students to RDP / RDP-בקשה לחיבור סטודנטים ל","descriptionHtml":"","callToAction":"Request to connect students to RDP / RDP-בקשה לחיבור סטודנטים ל","introHtml":"","icon":10467,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"134","name":"Rerurn from maternirty leave or \"HALAT\" / חזרה מחופשת לידה או מחל\"ת","descriptionHtml":"","callToAction":"Rerurn from maternirty leave or \"HALAT\" / חזרה מחופשת לידה או מחל\"ת","introHtml":"","icon":10514,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"42","name":"Software / תוכנות","descriptionHtml":"","callToAction":"Software / תוכנות","introHtml":"","icon":10478,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"47","name":"Software for classes / תוכנות לכתות","descriptionHtml":"","callToAction":"Software for classes / תוכנות לכתות","introHtml":"","icon":10478,"iconUrl":"https://hackeruit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"310","name":"Sogomatic From","descriptionHtml":"","callToAction":"Sogomatic From","introHtml":"<p>Test with 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